Privacy policy – Care Plus (2020) Ltd
Last updated: October 2026
Care Plus (2020) Ltd, company no. 516233723 (hereinafter: "Care Plus", "the Company", "we" or "us"), respects the privacy of the users of its website and of people who contact it for information or a service.
This privacy policy explains what information may be collected when you use the website and contact us, how we may use it, to whom it may be disclosed, how we protect it and what options users have regarding the information.
Use of the website is subject to this privacy policy and to the website terms of use.
1. What information may we collect?
When you use the website or contact Care Plus, information that you provide on your own initiative may be collected, including:
- full name;
- phone number;
- email address;
- the subject of the enquiry;
- the content of a message sent through a form on the website;
- details needed to look into a request for a service;
- additional information you choose to give us as part of the enquiry.
In addition, when you use the website, technical information may be collected automatically, such as the type of browser and device, operating system, IP address, pages viewed, times of use, the source from which you reached the website, interactions with the website and other technical or statistical information.
2. Medical and sensitive information
The general Care Plus website is not intended for transmitting sensitive medical information, medical documents, test results, diagnoses, ID numbers or detailed medical information through the general contact form.
We ask that you do not send sensitive medical information through general forms on the website, unless you have been asked to do so through a dedicated, secure channel set up for the service.
When medical information is needed in order to provide a medical service or to check suitability for a service, it will be handled in accordance with the law, the Company’s procedures and the systems designated for that purpose.
3. Is it mandatory to provide information?
Providing information through the website is voluntary, unless stated otherwise.
However, without certain details, such as your name and contact details, we may not be able to get back to you, handle your enquiry or look into providing the requested service.
4. Purposes of using the information
Care Plus may use the information collected for:
- responding to enquiries and requests;
- contacting the person who made the enquiry;
- checking the suitability and availability of a service;
- arranging and providing services;
- handling service and support enquiries;
- managing contact with patients, clients, family members, referring bodies and professionals, as relevant;
- operating the website and improving the user experience;
- securing the website, preventing misuse and detecting faults;
- statistical analysis of website use;
- improving Care Plus’s services and content;
- measuring and examining the effectiveness of advertising and marketing activity;
- displaying relevant advertising, insofar as this is permitted by law and subject to the required settings and consents;
- complying with the requirements of law, regulation or an order of a competent authority;
- protecting Care Plus’s rights and legitimate interests.
5. Cookies and similar technologies
The website may use cookies and similar technologies for its proper operation, security, saving preferences, measuring performance, analysing website use and improving the user experience.
In addition, subject to the law and to the required consents, the website may use third-party measurement, analytics and advertising tools, such as Google and Meta, including for measuring traffic, understanding how the website is used, and measuring campaigns and marketing activity.
These tools may place cookies or use similar technologies and collect information in accordance with the privacy policies of those third parties.
Where consent is required for the use of non-essential cookies, the website will allow users to manage their preferences through a mechanism to be implemented on the website.
You can also change cookie settings in your browser, but blocking certain cookies may affect how the website works.
6. Mailing and marketing communications
If a user has consented to receive mailings, updates or marketing messages, Care Plus may use the contact details provided to send such content, in accordance with the law.
You can ask to stop receiving marketing mailings at any time through the unsubscribe option in the message, where available, or by contacting Care Plus.
A request to unsubscribe from marketing mailings does not prevent us from sending operational or service messages required in connection with a service that was requested or provided.
7. Disclosure of information to third parties
Care Plus does not sell personal information to third parties.
However, information may be disclosed to, or be accessible by, suppliers and bodies that help us operate the website and provide the services, insofar as this is necessary for their role, such as:
- hosting and computing infrastructure providers;
- information system providers;
- information security providers;
- email and communication providers;
- cloud service providers;
- CRM and enquiry management systems;
- analytics, measurement and advertising providers;
- professional suppliers required to provide the service;
- professional advisers, as needed.
In addition, information may be disclosed where required by law, a court order or a demand by a competent authority, for the conduct of legal proceedings, to prevent fraud or misuse, or to protect the rights of the Company, its users or third parties.
8. Transfer of information outside Israel
Some of the technology, cloud, analytics or service providers we may use may operate systems or servers outside Israel.
Where information is transferred or stored outside Israel, we will act in accordance with the provisions of law applicable to transferring information outside Israel and with the measures required to protect the information.
9. Information security
Care Plus takes organisational and technological measures designed to protect information and reduce the risks of unauthorised access, misuse, loss, alteration or exposure.
However, no computer system or transmission of information over the internet is completely secure, and therefore absolute immunity from security incidents cannot be guaranteed.
10. Retention of information
Information will be kept for the period reasonably required for the purposes for which it was collected, for providing the service, managing contact with the person who made the enquiry, complying with legal and regulatory obligations, managing disputes and protecting the Company’s rights.
When information is no longer needed, it may be deleted or kept in a form that does not allow personal identification, in accordance with the law, the Company’s needs and the relevant technological limitations.
11. Rights regarding personal information
In accordance with the applicable law, a person may contact Care Plus to request to review personal information held about them and, insofar as the law grants this, to request its correction or deletion.
Such requests will be examined and handled in accordance with the law and the circumstances of the request.
In order to handle a request, we may ask for details reasonably required to verify the identity of the person making the request and to protect their privacy.
12. Third-party links and websites
The website may include links to third-party services, websites or platforms.
Use of external services is subject to the privacy policies and terms of use of those parties, and Care Plus is not responsible for the privacy policies or the operation of websites and services that are not under its control.
13. Medical services and dedicated systems
This policy relates, among other things, to the use of Care Plus’s public website.
Information collected in the course of actually receiving a medical service, a medical record, a patient system, a supplier system or other professional systems of Care Plus may also be subject to provisions on privacy, information security, medical confidentiality and record keeping that apply to that service or system.
The general contact form on the website should not be regarded as a substitute for a secure channel for transmitting medical information.
14. Privacy of minors
The services on the website are not intended for minors to provide personal or medical information independently, without the involvement of a parent, guardian or authorised person, insofar as such involvement is required by law and the circumstances.
Where the medical service itself is provided to a minor, the information will be handled in accordance with the law and the provisions applicable to the service.
15. Changes to the privacy policy
Care Plus may update this privacy policy from time to time, among other things following changes to the website, the services, technology or legal requirements.
The updated version will be published on this page and will show the date of the last update.
In the event of a material change, we will give appropriate notice insofar as required by law.
16. Contacting us about privacy
For questions, requests or enquiries regarding privacy and personal information, you can contact us:
קייר פלוס (2020) בע״מ
ח.פ. 516233723
Email: info@careplus.co.il
Phone: 074-700-3333