Frequently asked questions

Care Plus (2020) Ltd is a company that provides medical and care services at home, with the aim of enabling suitable patients to receive professional medical care in the home environment.

Services are provided by professional teams according to the type of service, including physicians, nurses, physiotherapists and other professionals.

Care Plus provides medical, nursing and rehabilitation services in the patient’s home through three divisions:

HomeCare — medical, nursing and rehabilitation services in the patient’s home. SonoCare — medical imaging in the patient’s home, including echocardiography. CareConsult — personal medical consultation with specialist physicians.

The full list of services is in the «Our services» menu.

Care Plus has the capacity to provide services nationwide under various services and arrangements. Actual availability depends on the type of service and the area.

Not necessarily. Coverage varies between services and according to the contractual framework, so availability should be checked for the requested service and locality.

Yes. Care Plus provides services under agreements and activities with the health funds, alongside private services. Eligibility varies according to the health fund, the service and the relevant arrangement.

Yes. Some Care Plus services are also available privately, depending on the type of service, the area of activity and the availability of the team.

You can contact the Care Plus service centre for information and to check suitability and availability. For services provided through a health fund, a referral or approval may be required, depending on the arrangement.

The target population varies by service. Suitability should be checked according to the patient’s age and the service requested.

No. Patient safety comes before the convenience of care at home. When the condition requires a hospital, an emergency room or another setting, home care is not a suitable substitute.

No. The aim is to bring home the medical services that can be provided there professionally and safely, and so reduce unnecessary visits and hospital admissions. There are situations in which care at home is not suitable and a different medical setting is required.

For suitable patients, care at home can reduce the need for travel and waiting and allow treatment in a familiar environment, while maintaining professional continuity of care.

You can contact Care Plus with the relevant medical information. Depending on the type of enquiry, it can be checked which service is suitable and what is needed to receive it.

You can call 074-700-3333, message us on WhatsApp, email info@careplus.co.il or leave an enquiry using the form on the «Contact us» page.

Yes. A Care Plus representative answers on WhatsApp, not a bot.

No. The website form is for general enquiries; please do not write in it or attach medical documents, diagnoses or ID numbers.

A representative will get back to you and ask for what is needed.

In a medical emergency, call 101 (Magen David Adom) immediately.

HomeCare is the Care Plus division for advanced medical, nursing and rehabilitation services in the patient’s home, with a team of experienced physicians, nurses and therapists and a personal treatment plan in a familiar, comfortable environment.

HomeCare includes: home hospitalisation, nursing rehabilitation at home, home hospice, symptom management, nurse home visits, wound care, physiotherapy at home and Ferinject iron infusion at home.

Some of the services are provided under contracts with health funds and referring bodies.

The length of the process and the frequency of sessions are not the same for every patient. They are set after an assessment and according to the goals of rehabilitation, the patient’s condition, their progress and the service framework.

In suitable cases, home hospitalisation can serve as an alternative to hospitalisation. The decision depends on the medical condition, the patient’s stability and their suitability for care in the home setting.

When there is a medical order and the treatment is suitable for delivery at home, intravenous treatments can be given within the appropriate services, in accordance with the treatment plan.

In some cases, depending on the severity of the illness, the patient’s condition and a medical assessment, pneumonia can be treated within home hospitalisation. Not every case is suitable for this.

Some patients with dehydration may be suitable for treatment at home after a medical assessment. Suitability for treatment is determined individually.

In suitable cases, certain urinary tract infections can be treated at home, in accordance with a medical assessment and the treatment plan.

Age in itself is not the only criterion. Suitability is determined by the patient’s medical and functional condition and by whether safe care can be provided for them at home.

The requirements vary according to the patient’s condition and the service framework. In some cases, the presence and support of a primary caregiver or family member may be part of the suitability conditions.

The length of hospitalisation varies from patient to patient and is determined according to the medical condition, the progress of treatment and the framework in which the service is provided.

The process begins with a referral and an assessment of medical suitability. When the service is provided through a health fund, the process is also subject to the relevant pathway and approval.

No. Suitability for home hospitalisation is determined after a professional assessment and according to the patient’s clinical condition, their stability, the type of treatment required and the ability to provide that treatment at home appropriately and safely. When monitoring or treatment is needed that is not suitable for the home setting, the patient should go to the appropriate medical setting.

Yes. Depending on the medical need, nursing care at home can be arranged after discharge, continuing treatments that can be carried out safely at home.

Depending on the condition of the wound and the medical instructions, a surgical wound can be assessed and treated at home.

As part of a nursing assessment, vital signs can be measured according to need and the type of service.

Yes. One of the advantages of medical services at home is the ability to treat patients for whom getting to a clinic is difficult.

Changes to medication are made in accordance with professional authority and medical orders. The nurse does not replace a physician’s medical decision when one is required.

It is recommended to prepare a referral or medical order if there is one, a list of medications, a relevant medical summary, and any equipment or medications the patient was asked to prepare in advance.

Depending on the need and the service framework, the option of a single visit or a series of visits can be checked. The frequency and scope of care are set in advance according to the medical order and the care required.

A wound that is not healing, is getting worse, is discharging, is causing significant pain or shows a change in appearance warrants a professional assessment. In unusual situations or if it worsens, seek a medical assessment without delay.

Yes. In suitable cases, pressure ulcers can be assessed, treated and monitored at home.

Many chronic wounds require treatment and follow-up over time, and in suitable cases a significant part of the treatment can be carried out at home.

No. The type of dressing is chosen according to the type of wound, its condition, the discharge, the surrounding skin and other factors.

Not necessarily. How often the dressing is changed depends on the type of wound, the type of dressing and the treatment instructions.

Yes. In cases of ongoing treatment, the condition of the wound and the changes in it can be professionally monitored over time.

When infection or worsening is suspected, an appropriate medical assessment is needed, and it is not advisable to rely on changing the dressing alone.

Professional care starts with an assessment of the wound and the surrounding skin, taking into account the patient’s condition and the medical instructions. The assessment determines the type of dressing, how often the wound is followed up and whether guidance or a further referral is needed. A dressing change is therefore sometimes part of the treatment, but it does not replace a professional assessment when a wound is not healing or is getting worse.

Yes. Depending on the patient’s condition and the medical recommendations, rehabilitation and physiotherapy can begin at home after discharge from hospital.

Depending on the patient’s condition, the physiotherapist can work on mobility, walking, transfers, strength and balance.

In many cases, an assessment and tailored exercises can be provided even for patients with a significant functional limitation, depending on their condition.

Not always. The physiotherapist adapts the treatment to the home environment and to the equipment required according to the treatment goals.

When it falls within the scope of treatment and suits the patient, guidance can be given on mobility and the safe use of mobility aids.

The treatment can include an assessment of function, balance, strength and mobility, and recommendations aimed at reducing risk factors for falls. Complete prevention of falls cannot be guaranteed.

Depending on the patient’s condition, the physiotherapist can create an exercise programme and guide the patient or family members.

There is no fixed number that suits every patient. The number of sessions and their frequency are set according to the assessment, the goals of treatment, the patient’s condition and progress over the course of the process.

Acute home hospitalisation focuses on treating an acute medical condition that is suitable for an alternative to hospital admission. Home hospice focuses on palliative care, symptom relief and quality of life, according to the patient’s condition.

Not necessarily. Palliative care focuses on symptom relief and quality of life and can be relevant at different stages of an advanced illness, depending on the condition and the goals of care.

Managing pain and symptoms is a central part of palliative care, in accordance with the assessment and the instructions of the medical team.

Yes. Guiding family members and the primary caregiver is an important part of care at home, according to the patient’s needs.

When the patient is suitable for this setting and the necessary conditions are in place, continued care at home can be planned in coordination with the treating providers.

Symptom management focuses on identifying, assessing and relieving symptoms that cause discomfort or suffering. The Care Plus symptom management service belongs to the HomeCare division and is provided in the patient’s home through health funds and organisations.

Care Plus has developed activity in this field for patients with chronic illnesses, including appropriate patients with heart failure and with chronic obstructive pulmonary disease (COPD).

Symptoms that may be addressed, depending on the assessment, include shortness of breath, pain, weakness and fatigue, nausea, swelling (oedema) and a decline in functioning.

No. Monitoring and adjustment at home do not guarantee that hospitalisation will not be needed. When the patient’s condition requires it, the team will recommend assessment or treatment in the appropriate setting.

No. Do not change medications or doses without instruction from a qualified medical professional. Treatment is personalised and decided after a professional assessment.

Significant, new or worsening shortness of breath may require urgent medical assessment. In such a case, or whenever an emergency is suspected, contact emergency medical services immediately — 101 (Magen David Adom) — and do not wait for a planned visit.

SonoCare is the Care Plus medical imaging division: medical imaging in the patient’s home by a certified team, including echocardiography with professional interpretation by a specialist cardiologist.

The principle of the test is the same: ultrasound is used to image the heart. The home service allows the test to be performed at home using a suitable portable ultrasound system.

No. An echocardiogram is based on ultrasound waves and does not use ionising radiation.

A standard echocardiogram usually does not require complex preparation. If there are special instructions for a particular case, they will be given before the test.

The length of the test can vary depending on the patient and the findings required, so there is no single duration for every test.

Yes. The service can be particularly suitable for patients who have difficulty getting to an imaging institute or clinic, subject to the test being suitable.

Yes. Depending on the service pathway, the test is sent for interpretation and a professional report is issued.

The report can be used for continued care and passed on to the treating physician in accordance with the service pathway and the rules for transferring medical information.

Yes. Care Plus also offers echocardiography at home as a private service, subject to availability and the service area.

CareConsult is the Care Plus medical consultation division: personal medical consultation with specialist physicians in cardiology, geriatrics and internal medicine, in the patient’s home or remotely, for diagnosis, decision-making and building a tailored treatment plan.

The patient can receive a medical assessment in their natural environment, without the travel and waiting involved in getting to a clinic, when their condition is suitable for a home visit.

Yes. Care Plus provides cardiology services at home, subject to availability and the service area.

There are pathways in which a cardiologist’s assessment can be combined with an echocardiogram at home, depending on need and availability.

In suitable cases, a specialist visit at home can help assess the patient and continue follow-up after discharge.

It is worth preparing hospital discharge summaries, relevant blood tests and imaging, an up-to-date list of medications, and documents related to the problem for which the visit was booked.

Yes. Based on the assessment, the doctor can recommend tests, follow-up or further treatment according to their professional judgement.

If the findings require assessment or treatment that is not suitable for the home setting, a recommendation will be given to continue care in the appropriate medical setting.

A cardiologist visit is a medical consultation that includes an assessment of the background, the symptoms and the existing medical information, and an examination where appropriate. An echocardiogram is an imaging test of the heart. These are separate services, and it is sometimes possible to look into combining them, depending on need and availability.

CareConsult provides consultations by specialist physicians at home or remotely. The remote consultation is a private service arranged with a Care Plus service representative, and is based on a conversation with the physician and a review of the relevant medical information.

Depending on the subject of the enquiry, the physician may review discharge summaries, laboratory tests, imaging tests, an up-to-date medication list and previous opinions.

No. The physician uses their judgement as to whether a remote response is possible. When the information is insufficient or a physical examination is needed, the patient should be referred for further investigation or an in-person appointment, and a different care setting may be recommended.

Before the service is arranged, a Care Plus representative will provide information about the process, the consultation options available and how the medical information will be transferred. Do not send medical documents through the general enquiry form on the website.

No. A remote consultation is not a substitute for emergency services. In a medical emergency, call 101 (Magen David Adom) immediately.

The service is intended for patients for whom a specialist physician has approved intravenous iron treatment with Ferinject and who have been found suitable to receive the treatment at home.

The service is intended for patients over 18 and is given only with a specialist physician’s approval, subject to recent blood tests and a medical suitability check for treatment at home.

Yes. The service is intended for patients over 18 and is given only with a specialist physician’s approval, subject to recent blood tests and a medical suitability check for treatment at home.

A specialist physician’s approval for Ferinject treatment and recent blood tests are required.

The suitability check considers, among other things, recent blood tests, the medical history, risk factors and whether the treatment environment is suitable for giving the infusion at home.

No. The service is given only with a specialist physician’s approval and after a suitability check.

You can contact Care Plus for a suitability check for receiving the treatment at home. Once the required details and documents have been received, the team will check suitability and arrange the next steps.

You can get in touch through the form on the service page, by phone or on WhatsApp.

No. Suitability is determined according to the medical condition, recent tests, risk factors and the specialist physician’s order.

Care Plus enables specialist physicians to refer suitable patients for Ferinject treatment at home. Once the referral and the required medical information have been received, Care Plus coordinates the process and delivers the treatment at home in accordance with the medical order and the service protocol.

In the form on the service page you can choose «Specialist physician – patient referral».

The infusion is given in the patient’s home by a Care Plus nursing team, with observation during and after the treatment.

Yes. There is an observation period after the treatment ends, as well as follow-up in accordance with the protocol.

Yes. You can get in touch to look into the process, but the treatment itself requires a specialist physician’s approval and medical suitability.